Support

What you need

Channel Hop needs a login from your IPTV provider: a server address, a username and a password (an Xtream-style login). Your provider's series need to carry TMDB ids. Channel Hop uses them to find ratings and posters. Shows without a TMDB id are skipped.

Provider categories

Settings has a Provider categories section. It lists the groups your provider uses for its series, with the number of shows in each. Switch a group on or off to choose which shows Channel Hop looks at. Only shows whose original language is English reach the shelves, whatever categories are switched on.

Reset Channel Hop

Settings, then Advanced, then Reset Channel Hop. It erases your provider login, marks, watch progress and filters. This happens on this device and in iCloud, so your other devices start over too. It can't be undone.

Send diagnostics

On iPhone, iPad and Mac, Settings, then Advanced, then Send diagnostics. You see the whole report first. Nothing is sent until you tap Send. It opens an email to support@channelhop.app.

The report contains:

• the app version, platform and OS version;
• your provider's category names, with their show counts;
• the catalogue numbers that Settings shows;
• a few show and episode names that Channel Hop could not read.

It never contains your server address, username or password. It never contains your marks, watch history or stream addresses.

Contact

Write to support@channelhop.app.